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Customer story · A California MSO
Coordinators stopped typing scanned forms into care plans.
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Customer stories
See what changed
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Each story shows the work that was stuck, what changed and who still checks it.
- A California MSOCoordinators stopped typing scanned forms into care plans.
- A multi-site medical groupBilling no longer checks four systems before each claim.
- A care management organizationCare teams can see where every case stands.
- Membership primary care practicesStaff no longer build each employer report by hand.
- An independent multi-specialty groupPhysicians see the day’s work right beside the chart.
A California MSOCoordinators stopped typing scanned forms into care plans.AI agents read each form into the plan’s template.Read the story 
A multi-site medical groupBilling no longer checks four systems before each claim.Fold sorts each result as it arrives. Each patient’s program month sits in one view.Read the story 
A care management organizationCare teams can see where every case stands.Every case has one record, an owner and a clear status.Read the story 
Membership primary care practicesStaff no longer build each employer report by hand.Each employer has one report, with its own login.Read the story 
An independent multi-specialty groupPhysicians see the day’s work right beside the chart.Today’s actions, a short brief and consent sit beside the chart.Read the story Case studies
Read how care teams use Fold.
Provider networksHow a California MSO moved its care team onto one worklist
A care team spread across four tools, and the work that kept slipping between them.Get the case study
Provider networksHow a California MSO follows up faster after hospital discharge
The days after a hospital discharge, and the race to reach each patient before something goes wrong.Get the case study
Value-based care networksHow a care network builds SNP care plans from health risk assessments
Every special needs plan member needs a care plan built from their assessment. Keeping up is the hard part.Get the case study
Primary careHow a primary care group automated APCM billing
A new Medicare program, a monthly billing run, and a care team that wanted no extra paperwork.Get the case study
Primary careHow a primary care group sorts its clinical inbox with its own rules
Every lab, fax and report lands in one queue, and someone has to look at each one.Get the case study
Primary careHow a primary care group let patients book their own flu shots
Flu season, a limited supply of shots, and patients who would rather not call the front desk.Get the case study
Employer health benefitsHow a benefits firm activates members with an AI voice agent
Thousands of new members to welcome, and a first phone call nobody on staff had time to make.Get the case study Not sure where to start?Tell us the work your team never gets to. We will point you to the closest case.Talk to usLibrary
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13 resources
The first call after a hospital dischargeMargaret left the hospital on a Monday. What her team knew decided whether the next call helped.Read the article - The first call after a hospital dischargeMargaret left the hospital on a Monday. What her team knew decided whether the next call helped.Fold HealthArticle · October 2026 · 4 min read
Checking the evidence before closing care gapsFollow one eye exam from the visit to the quality record.Fold HealthArticle · October 2026 · 4 min read
Why booked wellness visits still fall throughWhat still has to happen before a wellness visit counts.Fold HealthArticle · October 2026 · 3 min read- Value-based care enters its execution eraWhy the winners in 2026 will turn analytics into daily action.Health IT Answers · commentary from Abhijit GuptaNews · Jan 5, 2026 (opens in a new tab)
- Healthcare AI needs rules matched to riskLighter rules for administrative automation, stricter ones for clinical workflows.Healthcare IT News · commentary from FoldNews · January 2026 (opens in a new tab)
- Breaking down healthcare data silosJoining fragmented data so care teams see one patient, and where the name Fold comes from.Empowered Patient Podcast · with Ram SahasranamPodcast · Oct 22, 2025 (opens in a new tab)
- What the federal AI Action Plan means for care coordinationCare coordination, risk adjustment and population health at a turning point.Healthcare IT News · commentary from FoldNews · Aug 5, 2025 (opens in a new tab)
- Keeping people at the center of technology-driven careA RosettaFest panel recap from Elation Health.Elation Health · panel with Dr. S.V. MahadevanNews · Oct 16, 2024 (opens in a new tab)
- Fold raises funding to expand its servicesIron Pillar and angel investors back Fold’s growth.Indian Startup NewsNews · Jul 13, 2023 (opens in a new tab)
- Fold takes admin work off primary care teamsA new round, and an R&D center in Pune.TechCrunchNews · Jul 12, 2023 (opens in a new tab)
Also reported by Fold release (opens in a new tab), HIT Consultant (opens in a new tab)
- Digital tools patients and physicians both likeDesigning for physicians and patients on top of legacy systems.Empowered Patient Podcast · with Ram SahasranamPodcast · Oct 26, 2022 (opens in a new tab)
- Practical ways to reduce clinician burnoutTaking routine work off clinicians so they can spend time on patients.Authority Magazine · with Ram SahasranamInterview · Aug 30, 2022 (opens in a new tab)
- Fold launches for primary care teamsA seed round backed by athenahealth cofounder Jonathan Bush and others.Fold releaseNews · Jul 12, 2022 (opens in a new tab)
Also reported by HIT Consultant (opens in a new tab), Fierce Healthcare (opens in a new tab)
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